Active Projects

Design for Flexibility and Change within health service providers

Project Facts

Start date: April 2009
End date: October 2010
Investigators Prof. Rachel Cooper (Lancaster University); Prof Mike Kagioglou (Salford University); Dr. Patricia Tzortzopoulos (Salford University).
Staff Employed Dr. Monika Buscher (Lancaster University); Dr. Sabine Junginger (Lancaster University); Dr. Daniela Sangiorgi (Lancaster University); Dr. Valerie Carr (Lancaster University)
Status Active

Project Partners

North West Lancashire PCT; Coastal Medical Group (Morecambe)

Project Partners

School of the Built Environment,
The University of Salford,
4th Floor, Maxwell Building,
Greater Manchester
M5 4WT, UK
T: +44 (0)161 295 4815
E: s.sapountzis(at)salford(dot)ac(dot)uk

“Design for Flexibility and Change within health service providers” was carried out in collaboration with Imagination at Lancaster University. This investigated existing frameworks for Practice Based Commissioning (PBC), in particular the modes of governance and processes through which improved services for patients were being design and commissioned, and how they encouraged engagement, collaboration. In addition the team sought to understand if and how design and other creative methods and tools drawn from design could support commissioners’ activities.


I have no doubt the BeReal© research will facilitate a more proactive approach than I have usually seen which would undoubtedly improve the achievement of planned benefits and value for money.

Patricia Leahy
Director, Private Finance Practice, National Audit Office